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VIRALARC

How can we help?

Find guides for connecting accounts, setting up automations, and working with ViralArc.

Create and Organize Lead Lists

Create a lead list, then add handles manually or import from comments, topic results or reply history. Organize with statuses, scores and notes, and save preferences explicitly. Public-link holders can change statuses; the fixed-field CSV is not a full backup.

Check DM Link Performance

Enable link analytics in Instagram or Facebook comment automation, then open the post’s analytics panel. Clicks do not establish DM reads or purchases. Chart filters do not change the cumulative summary above.

Plans, Credits and Payment Issues

Your plan controls access and limits; credits are a separate balance. Check settings and the checkout amount and effective date. Payment history lists successful transactions only; contact support for refunds or disputed charges.

Watchtower

Select your Threads account and a post to observe cumulative metrics requested about every 25 seconds. Charts show a five-minute observation window. Use the three ratios alongside the replies; the 100-Hour Post Curve is not available yet.

Social Account Connections and LINE Notifications

Covers authorization, switching the platform login before connecting a second account, using the website when mobile apps interrupt authorization, reconnection, and LINE connection codes and notification settings.

Business Profiles

Create and save a business profile, fill required and optional fields, assign accounts by dragging, and understand editing, deletion and the relationship to topic tracking.

FireArc AI

A guide to standard FireArc chat: available queries and actions, confirmation and completion states, multi-step examples, conversation history and handling interrupted or incorrect responses.

Automation Overview

Use type filters and FireArc groups, interpret reply statistics, open pending reviews, pause or resume individual projects and groups, and create or delete projects.

Instagram and Facebook Auto Replies & DMs

Set up a comment-to-course-outline workflow on Instagram and Facebook, including reply templates, DM links, lead lists, link analytics, editing, pausing, copying and importing settings.

Comment Management

Manage comments on Threads, Instagram and Facebook: individual replies, Threads batch replies, existing comments versus future automation, lead-list imports and Instagram moderation.

Topic Tracking Projects

Create and manage Topic Tracking projects, review replies, choose automation modes, receive LINE notifications and collect leads. For Threads and X in the standard product.